Shipping & Returns

  • offers FREE SHIPPING on all orders  within the Continental USA.
  • does not refund shipping and handling charges, unless otherwise noted.
  • If a customer is exchanging a product originally sent via express service, the new product will not be sent express.
  • Shipment of a product usually takes 7-14 business days but in certain cases shipment of a product could take up to 30 days. The 7-14 business day timeline is a suggestion and in no way indicates actual shipment time.
  • Once a package leaves our premises it becomes the responsibility of the package carrier – not
  • If a package is damaged in transit, please first contact your package carrier then please contact customer service at for further assistance.
  • If a package is deemed undeliverable for any reason, a new pair of eyeglasses or sunglasses will not be reproduced.
  • Please make sure you enter you full shipping address. Shipment with missing address information may be delayed or deemed undeliverable by the package carrier and is not the responsibility of
  • Shipping times start once the product physically leaves our facility. Processing times are not included in the shipping time.
  • Orders with FREE shipping will be sent via USPS only or by a standard shipping company (no signature required).
  • International Shipping:  We ship only via Express USPS or UPS services with tracking capabilities. We are NOT responsible for any CUSTOMS CHARGES or DUTY CHARGES imposed by local authorities. Please check with your country's customs office to determine the additional costs involved prior  to buying.
Shipping Delays
It is important that you enter your address correctly as our mailing program will not capitalize, punctuate, or space for you. If your package is to arrive at a commercial address (i.e. office) please indicate that your order is to be delivered in care of the company name. The postal service does not and will not recognize individuals at commercial addresses. Failure to input any part of your address will cause delays in your shipment and create added expense. will not refund or exchange products that were shipped to an address with missing information which will result in the order being undeliverable.
We are happy to offer a one-time return / exchange policy on any new and unused eyeglass frames within 14 days or sunglasses within 7 days of your receipt of the product. Products that are returned and not exchanged will be charged a 15% restocking fee plus S&H expense. Customer is responsible for shipping costs on all returned / exchanged orders. Prescription lenses are deemed special orders and therefore are non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 14 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be issued 50% credit towards for the cost of the exchanged lenses towards the cost of new lenses.
In the case where the glasses you received from us are defective or prescription lenses are incorrect, please see below guidelines:
Returning / exchanging defective merchandise:
All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths and case where applicable.
Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at The RMA number must be written on the outside of the package and/or on the return shipping label. All returns must be prepaid. Any returned items that are not accompanied by an official RMA number will not be accepted.  
Returns must be sent prepaid by a track-able carrier such as UPS, Federal Express or the United States Post Office to: Primetimeglasses
If the defective product is received within 14 days of the date it was delivered to you we will gladly refund the return shipping charges to your account.